Stolen Phone

Case Study

One of our client’s employee’s had their work mobile phone stolen from a restaurant in London.  The incident was quickly reported to the police and they also contacted us so Lisa, who deals with claims for Repose was able to start the claim immediately.

Thanks to our prompt action and efficient claims handling, they knew they could replace the phone immediately, allowing the business to purchase a new device and minimise any interruption to operations.

The funds were received within 8 days of the theft.

This case highlights how important it is to insure employee-owned work phones and act quickly following mobile phone theft. If you have any type of mobile device, make sure “Find My Phone” or similar tracking software is activated. For added protection, consider using an AirTag to help recover stolen property faster and reduce potential losses.

We can confirm within minutes whether your item is covered as soon as you provide the details. This means you can go ahead and order a replacement straight away, confident that we’ll process your claim promptly and ensure you receive your payment as quickly as possible.  Read our blog on this here.

Protect your devices before it’s too late – Get in contact today.

Free insurance healthcheck

Connect with us

Latest posts

Worried about subsidence? Why your Insurance Broker matters

We were contacted by one of our property-owning clients who was dealing with water leaks in the underfloor heating pipes in one of his tenanted flats. His tenant had moved out because of all the disruption. And our client was obliged to give a substantial £500 rent...

Why do you need an insurance broker?

As a business owner, you already have enough on your plate. Between managing staff, serving customers, and planning for growth, insurance can often feel like just another task on an ever-growing to-do list. Many businesses buy insurance simply because they know they...

How We Streamlined a Water Damage Insurance Claim

Water damage in rented properties can quickly become stressful for landlords, especially when multiple parties, timelines, and repair works need to be coordinated. In this case, our Claims Manager, Lisa, supported a landlord through a water damage escape incident...

Blown Away: A Real Example of Why Insurance Matters

Imagine investing in a stunning, high-end outdoor kitchen—only to have it destroyed overnight by a storm. Not through any fault of your own, but because a neighbour’s tree came crashing down on it. This was exactly the situation one of our clients faced. And it’s a...

When A Work Phone Gets Stolen

When a Stolen Phone Doesn’t Mean Interruption to your Business Losing a work phone can feel like a small disaster—especially when it contains important contacts, emails, and access to business systems. For one of our clients, this became a reality when an employee’s...