Here's a brief explanation of how accidents can happen, the benefits of quality service and how reputations can be enhanced when bad luck turns up. There seem to be a lot of people damaging windows in Bond Street these days. Not all of them are sinister. Here's a true...
All Risks Insurance
Customer Service – Where did it all go wrong?
I recently read an article in a newsletter from marketing expert Dave Croydon, Hilltop Consultancy. David was voicing his concern that automated telephone systems were of little benefit to customers, going as far as to call them a "customer disservice". The article...
Insurers tighten their belts on business claims
Jason Cobine of insurance brokers Repose explains why insurance companies decline business interruption claims and offers tips on how accountants can secure the proper payment for their clients. It's not exactly news that insurance companies inspect paperwork relating...
What is cyber insurance?
Twitter has experienced problems this week. Could it happen to you? What happens when your website is hacked or your e-commerce platforms compromised? Does your theft or loss of income insurance kick in? The answer is that all three are unlikely yet there is something...
Protect profits before you’ve grown your business
I recently had a meeting with a gent who manages large construction projects and he was surprised to learn that you can insure loss of profits before a business starts trading. This is a little known cover that works well in retail, leisure and property based...
Have you got All Risks insurance?
The insurance definition of unattended items is a tricky one. Believe it or not this case history was made in the 1960’s when a sales rep left his car in a layby on A road. Then watched with disbelief as his car was driven off and his samples were stolen. The judge...
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Be Careful What You Publish
We noticed this funny post on LinkedIn and it got us thinking about the complexity of the message they sent out. On the surface they were sharing a funny joke but dig a little deeper and it reveals a bit more about their cyber awareness. Be careful what you...
Block Insurance
Insuring a block of flats offers up its challenges. If you are a freeholder, leaseholder or management company for a block of flats getting the right block insurance in place is paramount. We add to that our knowledge and support should you ever need to make a claim....
Bespoke Insurance Service – Is That Possible?
Do you feel that your insurance needs fall through the gaps? They aren't covered in a drop down menu. You need help with a bespoke insurance service, not a 'catch all' policy. Is your insurer turning their back on you? Our client's insurer ran for the hills...
Why Do You Need Cyber Insurance?
We often get asked 'Why do I need cyber insurance?'. And 'What level of cyber insurance do I need?'. The obvious answer is that you may hold data that you need to keep your business running smoothly; data that is essential, is sensitive and/or data you hold...
Is Your Broker Right For You?
Is your broker right for you? Your broker has to treat you fairly by law. Their loyalty should lie with you and not with the insurance companies. They should be transparent and fair in their dealings with you, but we find this isn't always the case. Here are some...
