Imagine this... An employee is texting you morning, noon, and night asking for £thousands — “My wife says you have to pay.” “When are you going to pay?” “Send me the money.” You feel backed into a corner, pressured, and over a barrel. Sounds stressful? Thanks to...
The FCA hearing results were good news for policyholders. Yet the results were words and deeds are yet to happen. Insurers were supposed to update their policyholders of what the results meant within 7 days. Even though few fans are allowed at sports events, I can...
This is the second part of a two part blog about another dirty little secret of insurance. The attempted application of this one even shocked me, and I've had 21 years experience of exposing their secrets. You can read part one here. Read on to find out how this...
This blog is about another dirty little secret of insurance. The attempted application of this one even shocked me, and I've had 21 years experience of exposing their secrets. Read on to find out how this scenario unfolded, how the secret affects both businesses and...
Professional advisers are not always protected by their insurance Want to know why some indemnity insurance claims are declined? I have two examples of claims being declined, one more extreme than the other, yet both prove small errors can prove costly. And I'm going...
Here's a brief explanation of how accidents can happen, the benefits of quality service and how reputations can be enhanced when bad luck turns up. There seem to be a lot of people damaging windows in Bond Street these days. Not all of them are sinister. Here's a true...
We were contacted by one of our property-owning clients who was dealing with water leaks in the underfloor heating pipes in one of his tenanted flats. His tenant had moved out because of all the disruption. And our client was obliged to give a substantial £500 rent...
As a business owner, you already have enough on your plate. Between managing staff, serving customers, and planning for growth, insurance can often feel like just another task on an ever-growing to-do list. Many businesses buy insurance simply because they know they...
Water damage in rented properties can quickly become stressful for landlords, especially when multiple parties, timelines, and repair works need to be coordinated. In this case, our Claims Manager, Lisa, supported a landlord through a water damage escape incident...
Imagine investing in a stunning, high-end outdoor kitchen—only to have it destroyed overnight by a storm. Not through any fault of your own, but because a neighbour’s tree came crashing down on it. This was exactly the situation one of our clients faced. And it’s a...
When a Stolen Phone Doesn’t Mean Interruption to your Business Losing a work phone can feel like a small disaster—especially when it contains important contacts, emails, and access to business systems. For one of our clients, this became a reality when an employee’s...
