This article is about how insurance companies often make odd decisions. Here's an example of how one insurance company refused to pay a claim that another department had already agreed to pay, the delays it causes, and what you can do about it. Welcome back, or if...
Health and Safety Inspections
Health & Safety Inspections – coming soon?
On the spot fines following these inspections have been increased to £20,000. Find out if your business is at risk and review our 7 free top tips on Health and Safety on our Top Tips page. There are three reasons why you may hear from the health & safety "police". All...
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Worried about subsidence? Why your Insurance Broker matters
We were contacted by one of our property-owning clients who was dealing with water leaks in the underfloor heating pipes in one of his tenanted flats. His tenant had moved out because of all the disruption. And our client was obliged to give a substantial £500 rent...
Why do you need an insurance broker?
As a business owner, you already have enough on your plate. Between managing staff, serving customers, and planning for growth, insurance can often feel like just another task on an ever-growing to-do list. Many businesses buy insurance simply because they know they...
How We Streamlined a Water Damage Insurance Claim
Water damage in rented properties can quickly become stressful for landlords, especially when multiple parties, timelines, and repair works need to be coordinated. In this case, our Claims Manager, Lisa, supported a landlord through a water damage escape incident...
Blown Away: A Real Example of Why Insurance Matters
Imagine investing in a stunning, high-end outdoor kitchen—only to have it destroyed overnight by a storm. Not through any fault of your own, but because a neighbour’s tree came crashing down on it. This was exactly the situation one of our clients faced. And it’s a...
When A Work Phone Gets Stolen
When a Stolen Phone Doesn’t Mean Interruption to your Business Losing a work phone can feel like a small disaster—especially when it contains important contacts, emails, and access to business systems. For one of our clients, this became a reality when an employee’s...
