Imagine investing in a stunning, high-end outdoor kitchen—only to have it destroyed overnight by a storm. Not through any fault of your own, but because a neighbour’s tree came crashing down on it. This was exactly the situation one of our clients faced. And it’s a...
Service Levels of Insurers - The Reality Customers Face Poor insurer service levels have become a common issue across the industry. One of the most frequent scenarios clients experience is when something breaks — such as a security alarm — and the insurer simply...
The Truth About Conversations with Insurance Business Development Executives At Repose we’ve had numerous conversations with business development executives in the insurance industry—individuals who are often tasked by their insurers to generate more...
Imagine this... An employee is texting you morning, noon, and night asking for £thousands — “My wife says you have to pay.” “When are you going to pay?” “Send me the money.” You feel backed into a corner, pressured, and over a barrel. Sounds stressful? Thanks to...
Welcome to Part 2 of Ken's incredible and complicated insurance claim. You can catch up on Part 1 here. The year 2020 brought unprecedented challenges, as the world grappled with the sudden onset of a global pandemic. For Ken, a small business owner in the retail...
Is your broker right for you? Your broker has to treat you fairly by law. Their loyalty should lie with you and not with the insurance companies. They should be transparent and fair in their dealings with you, but we find this isn't always the case. Here are some...
We were contacted by one of our property-owning clients who was dealing with water leaks in the underfloor heating pipes in one of his tenanted flats. His tenant had moved out because of all the disruption. And our client was obliged to give a substantial £500 rent...
As a business owner, you already have enough on your plate. Between managing staff, serving customers, and planning for growth, insurance can often feel like just another task on an ever-growing to-do list. Many businesses buy insurance simply because they know they...
Water damage in rented properties can quickly become stressful for landlords, especially when multiple parties, timelines, and repair works need to be coordinated. In this case, our Claims Manager, Lisa, supported a landlord through a water damage escape incident...
Imagine investing in a stunning, high-end outdoor kitchen—only to have it destroyed overnight by a storm. Not through any fault of your own, but because a neighbour’s tree came crashing down on it. This was exactly the situation one of our clients faced. And it’s a...
When a Stolen Phone Doesn’t Mean Interruption to your Business Losing a work phone can feel like a small disaster—especially when it contains important contacts, emails, and access to business systems. For one of our clients, this became a reality when an employee’s...
