Service Levels of Insurers - The Reality Customers Face Poor insurer service levels have become a common issue across the industry. One of the most frequent scenarios clients experience is when something breaks — such as a security alarm — and the insurer simply...
Image: Courtney Adamo The benefits of having one point of contact for all your insurance needs allows for a more streamlined and stress-free process. Michael was introduced to us when he purchased a home and wanted to re-model. When undertaking anything other than...
Insuring a block of flats offers up its challenges. If you are a freeholder, leaseholder or management company for a block of flats getting the right block insurance in place is paramount. We add to that our knowledge and support should you ever need to make a claim....
A shameful article about Property Managing Agents failing their client when looking after their property, favouring one leaseholder over another and, critically, failing to arrange insurance despite collecting the premium. Welcome back, or if you're new here sign up...
This article is about tenants, builders and surveyors. One of them behaved badly when an insurance claim occurred and it's not who you think. Insurance fraud is a huge problem for all of us. This article gives you some clues as to how you can avoid getting caught up,...
This article is about how insurance companies often make odd decisions. Here's an example of how one insurance company refused to pay a claim that another department had already agreed to pay, the delays it causes, and what you can do about it. Welcome back, or if...
We were contacted by one of our property-owning clients who was dealing with water leaks in the underfloor heating pipes in one of his tenanted flats. His tenant had moved out because of all the disruption. And our client was obliged to give a substantial £500 rent...
As a business owner, you already have enough on your plate. Between managing staff, serving customers, and planning for growth, insurance can often feel like just another task on an ever-growing to-do list. Many businesses buy insurance simply because they know they...
Water damage in rented properties can quickly become stressful for landlords, especially when multiple parties, timelines, and repair works need to be coordinated. In this case, our Claims Manager, Lisa, supported a landlord through a water damage escape incident...
Imagine investing in a stunning, high-end outdoor kitchen—only to have it destroyed overnight by a storm. Not through any fault of your own, but because a neighbour’s tree came crashing down on it. This was exactly the situation one of our clients faced. And it’s a...
When a Stolen Phone Doesn’t Mean Interruption to your Business Losing a work phone can feel like a small disaster—especially when it contains important contacts, emails, and access to business systems. For one of our clients, this became a reality when an employee’s...
