A shameful article about Property Managing Agents failing their client when looking after their property, favouring one leaseholder over another and, critically, failing to arrange insurance despite collecting the premium. Welcome back, or if you're new here sign up...
Water Damage
Double agent leaves tenant between a rock and a hard place
This article is about tenants, builders and surveyors. One of them behaved badly when an insurance claim occurred and it's not who you think. Insurance fraud is a huge problem for all of us. This article gives you some clues as to how you can avoid getting caught up,...
Advisers “advice” drops client in it
This article about how insurances with the same "brand name" can look the same to the untrained eye, how pressure to provide quotations often stresses brokers, how lucrative industries carry the highest risks, and how you can reduce them. Welcome back, or if you're...
Insurers pay one claim but not the other
This article is about how insurance companies often make odd decisions. Here's an example of how one insurance company refused to pay a claim that another department had already agreed to pay, the delays it causes, and what you can do about it. Welcome back, or if...
Cowboys and Insurers catch policyholders in bug fight
This article looks at why insurance companies are not paying out on as many claims as they normally would, why inflated claims are not usually due to policyholders being greedy and how insurance companies can reduce costs by settling promptly. Welcome back, or if...
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Worried about subsidence? Why your Insurance Broker matters
We were contacted by one of our property-owning clients who was dealing with water leaks in the underfloor heating pipes in one of his tenanted flats. His tenant had moved out because of all the disruption. And our client was obliged to give a substantial £500 rent...
Why do you need an insurance broker?
As a business owner, you already have enough on your plate. Between managing staff, serving customers, and planning for growth, insurance can often feel like just another task on an ever-growing to-do list. Many businesses buy insurance simply because they know they...
How We Streamlined a Water Damage Insurance Claim
Water damage in rented properties can quickly become stressful for landlords, especially when multiple parties, timelines, and repair works need to be coordinated. In this case, our Claims Manager, Lisa, supported a landlord through a water damage escape incident...
Blown Away: A Real Example of Why Insurance Matters
Imagine investing in a stunning, high-end outdoor kitchen—only to have it destroyed overnight by a storm. Not through any fault of your own, but because a neighbour’s tree came crashing down on it. This was exactly the situation one of our clients faced. And it’s a...
When A Work Phone Gets Stolen
When a Stolen Phone Doesn’t Mean Interruption to your Business Losing a work phone can feel like a small disaster—especially when it contains important contacts, emails, and access to business systems. For one of our clients, this became a reality when an employee’s...
