The Repose Story

Cobine Carmelson is becoming…

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You told us what matters. This is what we heard

— in your own words.

Earlier this year, we asked our clients one simple question: what makes working with us different? Here’s what came back — unedited, and largely unprompted.

%

rated our service Excellent or Exceptional

%

of feedback was negative. So we engaged with them, addressed their concerns and made changes to how we do things.

Every word and quote below is a real answer from a real client survey response — nothing written for marketing, nothing rehearsed.

Reassurance

Insurance can be daunting for businesses that don’t deal in that area day in day out, but the Repose team make it a simple thing to understand and source.

Client survey response

Personal touch

Trust

I have a good relationship with the team from Repose — they always pick up the phone or calls back, and is happy to run through things, which is rare in an email/electronic message world.

Client survey response

Class

Peace of mind

Professional but human. I feel truly supported and cared for, while being in completely trustworthy hands.

Client survey response

Sorted.

97%

Highly or Extremely Likely to recommend us

Excellent customer service

In good hands

Honest, helpful

You care.

A sense of peace of mind, knowing the company makes me feel valued, supported and well informed throughout the process.

Client survey response

Trustworthy, efficient, expert, friend

Confident

Combination of personal service, expertise and partnership — dealing with professionals who genuinely understand our needs.

Client survey response

Knowledgeable, approachable

HOW WE GOT TO REPOSE

This is what we did

01

We asked

We surveyed our clients directly — what matters most about working with us, and what we could do better.

02

We listened

We read every response, word for word. Three themes kept surfacing: personal service, plain-English expertise, and — more than anything — reassurance.

03

We searched

We looked for a name that captured that feeling, rather than another word for “insurance.”

04

We checked

Availability, trademark, the practical stuff — to make sure the name we landed on was actually ours to use.

05

Repose®

A name for the feeling our clients described to us — calm, cared for, and properly looked after.

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